Enhance Floors in Marietta, GA Closed now

Reviews about Enhance Floors

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  January 29, 2020, by Richard Fenix
  Giving feedback here since Enhanced Floors did not request feedback from me after work completion. Summary: I cannot recommend them at this time. Work done: ~790 sq ft. Hard wood install. Dec ‘17. Quality of work: 3 stars. Enhanced Floors did not send their own people to do quality check of the contractor’s work. They left it up to me, the customer, to check... where I see some uneven flooring in at least 3 areas even though the same contractor did the floor prep. The contractor did not walk me through their finished work. I needed to insist that I check their work and found and showed some uneven areas but contractor dismissed them as unavoidable... one area being 4mm lower in the middle within a meter. Work done on first 2 days were good though. Cost: 2 stars. The quote they gave me says I needed 900 sq ft of wood. When I ask how they came with that number, they said they add 8% to the computed area for wastage. So the total amount of wood should only be 790 x 1.08 = ~855 sq ft of wood. Since hard wood comes in 25 sq ft boxes, total should only have been 875 square feet. So I paid extra one more box worth approx $180. The contractor’s wastage went over 8% since I didn’t get an unopened hardwood box for this job. Enhanced Floor also charged me full, maximum cost in floor prep ~$2 per sq ft or $1,500. Building long term trust: 1 star. The contractor did not endorse to me the 40 boxes of hard wood floor material (for 900 sq ft). No turnover whatsoever even when there was a presumed additional box that was ordered for the powder room that I requested to be added. So I was surprised and only learned about the additional box when Enhanced floor said they added another box of hardwood WHEN IT WAS TIME TO PAY. When I said I wasn’t informed the response I got was that ‘as discussed with you, there was no guarantee that the contractor will not use up all the extra wood’ and ‘you signed the contract’ comment. I sent them a note that they should have at least inform me ahead that they are adding extra box of wood (and the contractor should have endorsed it to me) to avoid the misunderstanding. Service Recovery: 0 stars. No service recovery except apology for not informing me ahead. Owner(Elisabeth) unable to give discount on current or future contract. Seems helpless/powerless with regards to giving offers.