East Cobb Ace Hardware in Marietta, GA Closed now

Reviews about East Cobb Ace Hardware

• ★ ☆ ☆ ☆ ☆

  March 29, 2020, by Dahlia
  The worst customer service!!!. They don't deserve a star. My daughter bought a snow shovel for me as a Christmas gag gift last Friday. She went to return it today. Keep in mind that we had no snow and did not use the shovel between those 5 days. When I called, I was put on hold for a long while. When I called back, I asked to speak to the manager, Stephanie. She said that the shovel was a seasonal item and could not be returned. She said that there were signs by the cash register on the receipt. First, if the shovel is seasonal, we are still in the same season. Second, the receipt says that items can be returned with a sales receipt. The "nonrefundable" only appears on the line under the item bought. I don't think of shovel whether snow or dirt is seasonal. (How would a teenager know that a snow shovel is a seasonal item?????) She said that she could argue all day with me. She can also take the shovel and shove it her @ss. I am going back to the bigger chains were I don't have to deal with crappy individually owned stores.